Contact information

Poulthrain – Contact Information

At Poulthrain, we are committed to delivering an exceptional, effortless shopping experience for the modern Australian gent. Whether you have a query regarding our premium minimalist apparel, need assistance tracking your shipment, or require support with a return, our dedicated customer concierge team is here to assist you.

How to Reach Us

• Brand Name: Poulthrain

• Online Boutique: poulthrain.store

• Customer Support Email: support@poulthrain.store

Customer Support Hours

Our team operates hours:

• Monday to Friday: 9:00 AM – 5:00 PM (AEST / AEDT)

• Saturday & Sunday: Closed (All enquiries received over the weekend will be prioritised on the next business day)

What to Include in Your Enquiry

To help us resolve your query as efficiently as possible, please ensure you include the following details where applicable:

• Your full name and preferred contact detail.

• Your 4 or 5-digit Poulthrain Order Number (e.g., #1024) if your query relates to an existing purchase.

• Clear photographs if you are contacting us regarding a product quality or technical issue under the Australian Consumer Law (ACL).

We aim to respond to all emails and digital enquiries within 24 to 48 hours during standard business days.